Terms of Service

Terms of Service – CaseNote

These Terms of Service (“Terms”) govern your access to and use of CaseNote (“CaseNote”, “we”, “us”, or “our”). By creating an account, accessing, or using CaseNote, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, you must not use CaseNote.

1. Overview of the Service

CaseNote provides an AI-powered legal research and drafting assistant designed to support legal professionals in reviewing, summarising, and generating legal content. CaseNote is not a law firm and does not provide legal advice.

You are responsible for ensuring that any information generated by CaseNote is reviewed, verified, and appropriate for your intended use.

2. Eligibility

To use CaseNote, you must:

  • be at least 18 years old;
  • have the legal capacity to enter into binding agreements; and
  • use the service only in compliance with applicable laws and professional obligations.

By using CaseNote, you represent and warrant that you meet these requirements.

3. Account Registration and Security

You must create an account to use CaseNote’s services. You agree to:

  • provide accurate and complete information during the registration process;
  • keep your login credentials secure and confidential;
  • notify us immediately of any unauthorised access or suspected breach;
  • take responsibility for all activities under your account.

We reserve the right to suspend or terminate accounts that violate these Terms or pose a security risk.

4. Your Client Data

“Client Data” refers to documents, text, research queries, or any other content you upload or input into CaseNote.

You retain ownership of all Client Data. CaseNote will:

  • use Client Data solely to provide the service;
  • not use Client Data to train or improve AI models;
  • not share Client Data with third parties, except secure cloud service providers essential to operating the platform;
  • restrict internal access to Client Data except where required for support and only with your permission.

You are responsible for ensuring you are authorised to upload any Client Data, including materials containing personal or confidential information.

5. Acceptable Use

You agree not to use CaseNote to:

  • upload unlawful, harmful, or infringing content;
  • perform actions that breach professional confidentiality or court orders;
  • reverse engineer or interfere with CaseNote’s systems;
  • attempt to bypass security features;
  • use CaseNote to develop or train competing AI models;
  • violate any applicable law, rule, or regulation.

We reserve the right to suspend or terminate access for any violations of our acceptable use policy.

6. AI-Generated Content and Limitations

CaseNote may generate content based on the inputs you provide.

You acknowledge that:

  • AI-generated content may contain inaccuracies, omissions, or outdated legal references.
  • CaseNote does not provide legal advice.
  • You are solely responsible for verifying and reviewing generated content before relying on it.
  • CaseNote is not liable for decisions made based on generated content.

7. Service Availability and Updates

We aim to provide reliable and consistent access to CaseNote; however, we do not guarantee uninterrupted operation.

We may:

  • modify features, improve functionality, or update the service;
  • perform maintenance that temporarily affects availability;
  • discontinue or discontinue specific components with reasonable notice.

Where possible, scheduled downtime will be communicated in advance.

8. Subscription Fees and Payment (If Applicable)

If your use of CaseNote requires payment:

  • pricing will be displayed at the time of subscription or renewal;
  • fees may be charged on a monthly or annual basis;
  • subscription renewals occur automatically unless cancelled.
  • refunds are provided only as required by law.

We reserve the right to modify pricing with reasonable notice.

9. Intellectual Property

All intellectual property rights in CaseNote, including software, code, design, algorithms, models, and branding, are owned by CaseNote or its licensors.

Except for temporary copies necessary for use, you must not:

  • copy, reproduce, distribute, or modify CaseNote’s content or software;
  • remove or obscure proprietary notices;
  • use CaseNote trademarks without permission.

These Terms do not transfer ownership of any intellectual property rights.

10. Privacy

Our Privacy Policy also governs your use of CaseNote.

By using CaseNote, you consent to the collection, use, and disclosure of your information as described in the Privacy Policy.

11. Data Security

CaseNote employs reasonable industry-standard technical and organisational measures to protect your data, including:

  • encryption in transit and at rest;
  • secure authentication mechanisms;
  • access controls;
  • regular security audits.

Despite these measures, no method of electronic storage is entirely secure. You acknowledge that security risks may still exist.

12. International Users (GDPR/CCPA Applicability)

12.1 GDPR

If you are located in the European Union or the United Kingdom, you are entitled to GDPR rights regarding access, rectification, erasure, portability, and restriction of processing.

13. Termination

We may suspend or terminate your access to CaseNote if:

  • You breach these Terms;
  • Your conduct poses a risk to CaseNote or its users.
  • We are required to do so by law, or
  • You fail to pay applicable subscription fees.

Upon termination:

  • Your access to the platform is disabled.
  • Your personal information and Client Data are deleted in accordance with our Privacy Policy.

You may terminate your account at any time through your user settings or by contacting us.

14. Disclaimers

  • CaseNote is provided on an “as-is” and “as-available” basis.
  • We make no warranties regarding the accuracy, reliability, or suitability of this information for any particular purpose.
  • CaseNote does not guarantee that outputs will be legally correct, complete, or appropriate.

15. Limitation of Liability

To the maximum extent permitted by law:

  • CaseNote is not liable for indirect, incidental, special, or consequential damages;
  • CaseNote is not liable for loss of profits, business, data, or reputation;
  • Our total liability arising from the use of the service will not exceed the amount paid by you in the 12 months preceding the claim (if any).

Nothing in these Terms limits liability where such limitation is prohibited by law.

16. Indemnification

You agree to indemnify and hold harmless CaseNote, its officers, employees, and agents from any claims, damages, losses, or expenses arising from:

  • your use of CaseNote;
  • your uploaded Client Data;
  • your violation of these Terms;
  • your violation of applicable laws or professional duties.

17. Changes to These Terms

We reserve the right to update these Terms from time to time. Updated versions will be posted on our website, accompanied by the “Last Updated” date.

Continued use of CaseNote after an update constitutes acceptance of the revised Terms.

18. Governing Law

These Terms are governed by the laws of Victoria, Australia, unless otherwise required by applicable international data protection or privacy laws. Any disputes will be resolved in the courts of Victoria.

19. Contact Information

For questions, concerns, or legal inquiries regarding these Terms, please contact:

CaseNote – Legal & Compliance

Email: [email protected]

Address: Dudley Street West Melbourne Victoria